What we can accept back, and how refunds and replacements work.
We want you to be happy with every Muha Brand order. Because the products we sell are consumable cannabis products, there are health, safety and legal limits on what we can accept back. Please read this policy before placing your order.
For health and safety reasons, we cannot accept returns or exchanges of products that have been opened, used or removed from their original sealed packaging, or because you changed your mind. The exceptions below cover orders that arrive damaged, defective or incorrect.
We will replace the item or issue a refund if:
Defects caused by misuse, dropping, water damage, incompatible chargers or normal wear are not covered.
We will review your request and reply within 2 business days. If we need the item back, we will send you instructions. Please do not send anything back without contacting us first, as unauthorized returns cannot be accepted.
Approved refunds are issued to your original payment method. Once processed, please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer. You will receive an email when your refund has been issued.
Shipping costs are non-refundable unless the refund is the result of our error, such as a damaged, defective or incorrect item.
Where possible, we will send a replacement of the same product at no extra cost. If the product is out of stock, we will offer a similar product or a full refund for that item.
You can cancel your order for a full refund at any time before it ships. Contact us as soon as possible through our Contact page with your order number. Once an order has shipped it can no longer be cancelled, and the terms of this policy apply.
Lost packages, refused deliveries and packages returned because no adult 21+ was available to sign are handled under our Shipping Policy.
For any questions about refunds or returns, please reach out through our Contact page.