How we process, pack and deliver your Muha Brand order.
This Shipping Policy explains how Muha Brand (“we”, “us”, “our”) processes and delivers orders placed on muhabrand.com. By placing an order, you agree to the terms below.
All products sold on muhabrand.com are intended for adults 21 years of age or older. By placing an order you confirm that you are at least 21. We may verify your age before shipping, and an adult aged 21 or older must present valid government-issued photo ID and sign for the package at delivery. Orders that cannot be verified will be cancelled and refunded.
We only ship to locations where the products ordered can be lawfully sold, shipped and received. It is your responsibility to know and follow the laws that apply where you live. We reserve the right to refuse or cancel any order addressed to a location where delivery is restricted, and any payment for a cancelled order will be refunded in full.
We do not ship to P.O. boxes, freight forwarders or package re-shipping services.
Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM Pacific Time, or on weekends and holidays, are processed on the next business day. During promotions or high-volume periods, processing may take slightly longer.
You will receive an order confirmation email when your order is placed, and a shipping confirmation email with tracking details when it leaves our facility.
Delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays and other events outside our control can affect delivery.
Shipping costs are calculated at checkout based on your delivery address, the shipping method selected and the size of your order. Any free-shipping offers will be shown at checkout and apply only to qualifying orders.
Orders are shipped in discreet, unbranded outer packaging with no description of the contents on the outside. Products are packed securely to protect them in transit.
Once your order ships, we will email you a tracking number. Please allow up to 24 hours for tracking information to update. If you have an account, you can also view your order status under My Account.
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an incorrect address entered at checkout. If you need to change your address, contact us as soon as possible through our Contact page. We can only update an address before the order has shipped.
Once a claim is resolved, we will send a replacement or issue a refund as described in our Refund & Returns Policy.
If a package is refused, cannot be delivered because no adult 21+ was available to sign, or is returned to us because of an incorrect address, we will refund the cost of the products once the package is back with us. Original shipping charges are non-refundable, and a new shipping charge applies if you ask us to reship the order.
If you have questions about shipping, please reach out through our Contact page and include your order number.